Engineering Manager

Pathstream | Engineering | REMOTE

Pathstream is hiring an Engineering Manager to lead a high-performing team of individual contributors focused on building and maintaining its core platform. In this role, you will ensure the platform is highly scalable, reliable, and capable of delivering a positive user experience while supporting rapid growth.

This full-time, salaried position reports to the VP of Engineering.

WHAT WE DO

Pathstream was founded on the premise that substantial unrealized economic & human potential exists within each organization’s frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tech evolution, our partnerships transform frontline teams from transactional to relational, from back office to middle office, and from task-oriented to strategic.

Our innovative platform provides personalized career pathing, tailored 1:1 coaching, and robust skill-building experiences, collectively supporting and equipping frontline employees to succeed professionally. Our goal is to unlock opportunities for frontline workers in contact centers, bank branches, fraud, claims, credit card servicing, customer service, and shared services divisions – ultimately benefiting individuals and their employers alike.

We’re a tight-knit, hardworking, mission-driven team of ~60 employees who are passionate about transforming access to economic opportunity at scale. We were recently distinguished as a 2022 Great Place to Work, supported by 98% of our employees rating Pathstream as a great place to work. Want to learn more?

THE ROLE

• Lead a 4+ person engineering team fostering a culture of collaboration, ownership, and continuous learning in the world of platform development
• Define the technical vision and roadmap for the platform, ensuring it aligns with broader company goals and development team user needs
• Prioritize scalability and performance optimization, ensuring the platform can handle explosive user growth and deliver a seamless user experience.
• Collaborate closely with product and application engineering teams to ensure seamless integration with the platform, enabling them to deliver impactful features quickly and efficiently.
• Maintain a strong understanding of the latest platform engineering technologies, methodologies, and best practices. This includes infrastructure, APIs, automation tools, and deployment pipelines.
• Effectively delegate tasks and projects, ensuring ownership and accountability.
• Conduct performance reviews, provide career guidance, and foster a culture of continuous learning and development.
• Build strong relationships and collaborate effectively across different teams within the organization.
• Foster a culture of learning and development within the team, encouraging skill-building and knowledge-sharing, specifically around platform engineering principles and tools.

ABOUT YOU

• 4+ years software engineer with a strong background in building and maintaining complex platform systems.
• 2+ years of experience leading and mentoring engineers. Prior experience as a team lead, technical lead, or engineering manager is a plus.
• Deep understanding of scalability best practices and experience designing and implementing solutions that can handle significant growth.
• Comfortable working in ambiguity and making data-driven decisions to achieve business metrics.
• Highly collaborative and enjoy contributing to the professional development of team members.
• Effective communication skills with technical and non-technical stakeholders.
• Understanding of infrastructure automation, platform security, and DevOps practices and principles
• Proficient in most of our tech stack (React, Javascript, Python, Docker, PostgreSQL, AWS, Ruby on Rails).
• Experience with GenAI tools or excitement to gain production experience

WHAT WE OFFER

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
• Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world
• Opportunity to work out of our San Francisco or New York offices for those in these geographies
  
• Competitive salary commensurate with experience + equity depending on candidate experience and location
  • Zone 1: $154,000-$170,000 (SF, NYC)
  • Zone 2: $129,000-$142,000
  • Zone 3: $123,000-$135,000
• Comprehensive benefits package
  • 100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents
  • Health, commuter, and parking flexible spending accounts
  • Employee Assistance Program (mental health, financial health, legal support, and more)
  • Free access to wellbeing apps like Ginger and Headspace
  • Flexible paid time off and paid holidays
  • Generous paid parental leave
  • Short and long-term disability insurance
  • Annual professional development budget
  • Company-provided laptop
  • Remote-first culture
  • Life insurance (100% company paid)
  • 401(k)

At Pathstream, we believe in equitable compensation and ensuring that our salary bands align with industry standards and regional variances. This approach allows us to reward expertise appropriately and accommodate the varying cost of living in different locations.

You're encouraged to apply even if your experience doesn't precisely match the job description. We look forward to learning about your career journey and superpowers.

COMMITMENT TO DIVERSITY AND INCLUSION

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team with different perspectives and approaches and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

WORK AUTHORIZATIONS

Applicants must be authorized to work for ANY employer in the U.S. We cannot sponsor or take over sponsorship of an employment Visa at this time.

SAN FRANCISCO FAIR CHANCE ORDINANCE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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