📌 Position Title: Learner Affairs Specialist

🌍 Location: Philippines - Remote

💰 Salary: We are open to negotiating the salary based on your background and experience level.

⏰ Working Rhythm: This full-time position requires flexibility in working hours, as shifts may vary. Team members will be scheduled to work either weekday (Monday to Friday) or weekend (Saturday to Wednesday) shifts, depending on operational needs. The schedule will include rotating shifts, which means that the time of work may also change periodically. This could involve morning, afternoon, or night shifts. The ability to adapt to different schedules and maintain consistent performance is essential for this role.

📝 Contract Type: Permanent, full-time

🤝 Reporting To: Depending on the team you will report to either Camille Rivera, Lead Success Advisor or Cedie Villaseñor, Lead Success Advisor.

📅 Start Date: As soon as possible

Role Impact 🚀

As a Nexford University Learner Affairs Specialist, you will play a pivotal role in shaping the future of education by guiding learners towards their academic goals. Your dedication to providing personalized, learner-centered support will be instrumental in helping learners overcome challenges and achieve success. By fostering strong relationships and offering expert advice on university programs and processes, you will directly contribute to Nexford's mission of delivering high-quality, accessible education. This position is not just a job; it's an opportunity to make a lasting impact on learners' lives and be a vital part of an innovative EdTech company.

A Day in the Life of a Learner Affairs Specialist☀️

No two days are exactly the same in this dynamic role! Your schedule will be guided by the learner journey and milestones, learner inquiries, and scheduled calls with learners from our global community. You'll embrace the flexibility to attend diverse advising sessions, balancing your work across different time zones. Here’s a snapshot of what you might encounter:

☀️ Morning: Your day at Nexford University begins with a cup of coffee and a quick check of your emails and messages. You prioritize any urgent requests from learners and respond to those needing immediate assistance. Next, you review the academic progress reports of the learners, identifying those who may need extra support. You then prepare for your advising sessions, where you provide personalized guidance to help learners stay on track with their academic goals.

🕛 Midday: By midday, you’re diving into your scheduled advising sessions. These involve one-on-one meetings with learners to discuss their academic plans, address any concerns, and offer advice on academic and personal matters. You also spend time updating learner records in the university’s systems, ensuring all interactions and progress are accurately documented. A quick lunch break allows you to recharge before the afternoon activities.

🌤️ Afternoon: The afternoon is dedicated to proactive outreach. You reach out to learners who have shown signs of disengagement, offering support and resources to help them re-engage with their studies. You also respond to learners’ messages and inquiries using our CRM platform. Throughout the day, you use various technology tools like Canvas LMS, Microsoft Suite, Freshdesk, PowerBI, and Hubspot to streamline your advising operations and track learner participation.

🌙 Evening: As the day winds down, you focus on administrative tasks. This includes completing required university reports on learners’ academic status and preparing for the next day’s activities. You also make time to respond to any remaining emails and phone calls, ensuring all service needs are resolved within set deadlines. Before logging off, you review your schedule for the next day, making sure you’re prepared to continue providing exceptional support to our learners.

This structured yet dynamic routine ensures that you’re always engaged, proactive, and ready to support learners in their academic journey at Nexford University.

Key Responsibilities 🎯

The Constants 🔒:

• Learner Outreach: Maintaining regular proactive and reactive communication with learners, according to university protocol.

• Query and Case Management: Providing exceptional support service by responding to learners’ emails and phone calls with resolution of all service needs within set deadlines.

• Advising Sessions: Assisting learners in their academic planning and progress from orientation to graduation.

The Variables 🔄:

• Webinars and Live Sessions: Providing direct, comprehensive program guidance to learners.

• Learner Advocate: Serving as the learners’ mentor and guide in resolving matters of difficulty, misunderstanding or confusion within the university.

• Engage in University Affairs: Participate actively in university meetings and huddles, and contribute to departmental and university-wide initiatives, helping to shape the future of Nexford.

Skills and Qualifications 🌟

We value a diverse pool of candidates who bring a combination of skills, experience, and the right mindset to our team. While we don't expect every candidate to have every point, here are some skills and qualifications that would make you a great fit for this role:

• Bachelor’s degree in Education, Psychology, Counselling, or a related field.

• At least 3 years of professional experience in academic advising and/or teaching in higher education.

• Excellent academic advising and counselling skills.

• High emotional quotient, sound judgement, and solid decision-making skills appropriate for NXU’s fast paced and entrepreneurial culture.

• Strong customer service orientation and English communication skills: both verbal and written.

• Experience with a direct customer service role is a plus.

What Does Success Look Like in this Role? 🏆

In the Learner Affairs Specialist position, achieving success means:

• Academic Start Management Optimization: Optimizing the management of academic start rates by applying a balanced utilization of high-tech and high-touch resources focusing on proactive outreaches and timely intervention.

• Learner Support Reinforcement: Strengthening the support provided to learners focusing on the onboarding experience of newly enrolled learners, advising needs of at-risk learners, and overall learner-journey-based communications.

• Learner Satisfaction Enhancement: Enhancing the overall interaction between learners and their success advisors in advising sessions through the implementation of best practices in quality assurance and academic advising.

• Learner Academic Performance: Improving the guidance provided to learners to help them remain in good academic standing and to ensure learner persistence and academic policy compliance.

• Inactive Learner Management Optimization: Enhancing the support and outreach provided to inactive learners to encourage readmission/re-enrolment.

About Nexford University 🎓

Nexford University is a next-generation learning institution based in Washington, D.C. We're on a mission to revolutionize education by providing learners worldwide with access to high-quality, affordable, and dynamic online education that equips them for success. We prioritize skills over theory, preparing our learners for the workplace of the future in industries with immense growth potential.

Our goals are clear:

🚀 Empower learners with the skills they need to achieve their career aspirations.

🌍 Deliver a 100% online global education, ensuring accessibility regardless of location.

💼 Offer an educational model centered on mastery of workplace competencies.

🧠 Foster critical thinking, problem-solving, and lifelong learning skills.

🤝 Create a global community, harnessing collaborative technology for learner success.

💲 Provide flexible, affordable, and continuously updated educational opportunities.

At Nexford, we cater to a diverse community of learners, whether they're pursuing a degree to advance their careers, taking courses to enhance their skills, or seeking certifications for professional growth. We provide comprehensive educational opportunities to meet the unique needs of every individual.

Interested in finding out more about us? Visit www.nexford.edu for more information and join our mission!

Compensation and Benefits 🎁

We understand that attracting top talent requires more than just a competitive salary. We believe in creating an environment where our team members can thrive both personally and professionally. Here are the Compensation and Benefits you can expect as a standard when you join our team:

• Competitive Salary: We offer a competitive salary package.

• Generous Vacation Days: Enjoy a generous allotment of 10 vacation days to maintain your work-life balance.

• Professional Development: Access 12 days of paid personal development time off post-probation to advance your skills and career prospects.

• Learning Opportunities: Receive a 50% discount on tuition for all Nexford courses for you and your family!

• Unlimited LinkedIn Learning: Gain access to a wide range of courses on LinkedIn Learning for continuous skill development.

• Modern Tools: Utilize agile collaboration tools to enhance productivity.

• Reward and Recognition: Get the chance to be nominated as a top performer in our Employee Spotlight program, with perks including vouchers, mentorship opportunities, and a feature on our Spotlight page!

• Remote Work Flexibility: Work from outside your primary location to enjoy flexibility and travel while you work.

• Global Exposure: Collaborate with a diverse team from around the world, gaining insights into different cultures and markets.

Application Process 📬

1. Apply: Get started by submitting your application online. Don't forget to include your 1-2 page CV/Resume. Show us why you're the one we're looking for!
2. Connect: If your application catches our eye, one of our friendly People Operations Team will reach out for an informal chat. No formalities, just getting to know each other.
3. Interview: Here, you’ll meet the hiring manager. They'll discuss your skills, aspirations, how you can contribute to our mission, and what we can offer you.
4. Assessment: Show us what you've got! Take on a real-world exercise related to the role you're pursuing. We want to see your skills in action and give you a taste of what’s involved.
5. Meet the Team: Hang out with your potential future teammates. Get a taste of the awesome people you'll be working alongside.
6. Offer: If all goes well, we'll extend a formal offer and welcome you aboard the Nexford adventure!