🌍 Location: Philippines (Remote)

⏰ Working Hours: Sun–Thu, 10 PM – 7 AM (Training: Mon–Fri, 5 PM – 2 AM)

About Nexford University 🎓

Higher education re-imagined. Nexford University is designed for a global audience looking to build in-demand skills while earning recognised and accredited credentials. We've torn down the walls of the traditional campus and designed a modern learning experience that is 100% online.

Role Impact 🚀

As an Admission Officer, you will manage application reviews and support learners through the admissions process. You will ensure accuracy of records, timely progression of applications, and a seamless learner experience by coordinating with internal teams and verifying required documentation.

Key Responsibilities 🎯

• Review and process applications to move learners to enrolment without delays.
• Audit admission decisions to guarantee accuracy and consistency.
• Maintain and update learner records across all internal systems in real time.
• Verify official academic documents for completeness and integrity.
• Proactively contact learners with pending documents to keep their journey on track.
• Support monthly virtual sessions guiding applicants through the admissions process.
• Propose concrete improvements to reduce friction in the admission journey.

Skills & Qualifications 🌟

• Bachelor's degree in Business, Education, Psychology or related field.
• 2+ years in admissions, data management or customer service — EdTech is a bonus.
• Highly organised with strong attention to detail under volume and pressure.
• Clear communicator across email, phone and digital tools.
• Comfortable in fast-paced, regulated, documentation-heavy environments.
• Culturally aware — our learners come from 110+ countries.

What Success Looks Like 🏆

• KPIs hit consistently: acceptance rate, audit accuracy and AEP reduction
• Every learner interaction is responsive, honest and learner-first
• Policies and procedures upheld without exception
• One measurable process improvement contributed per quarter