Position Overview

Nexford University is seeking a Technology Operations Intern to provide Learner Support, maintain SaaS platforms operations, automations, and workflow improvements that strengthen the digital learning experience. This internship provides hands-on experience with Incident and problem management ( ITSM) systems, LMS Support, Customer support, IT Operations, and cross-functional collaboration within an innovative ed-tech environment.

Key Responsibilities

• Act as a first point of contact for technical support questions from internal Nexford teams and external learners.
• Help with internal operations such as onboarding, offboarding, tools audits, organizing information, cleaning up records, tagging data, and preparing inputs for reports and dashboards.
• Support the team in investigating SaaS tools and reviewing system workflows and processes to spot issues and suggest practical improvements.
• Collaborate with Technology, Product, and Academic teams on weekly tasks and projects, while gaining exposure to how tech issues are identified and resolved.

Required Qualifications

• Excellent communication skills with a learner- and customer-focused mindset with a genuine interest in helping others and improving their experience.
• Strong problem-solving skills, attention to detail, and a willingness to ask questions when something isn’t clear.
• Interest in technology operations, incident management, and ed-tech platforms.
• Ability to learn new tools quickly and work independently in a remote environment.
• Familiarity with Microsoft 365, LMS, or ticketing tools is a plus, but not required.

What You Will Gain

• Hands-on experience with Edtech and SaaS tools such as LMS, ITSM, and Office 365.
• Practical experience in Tech Operations processes, platform operations, and digital system improvement in a SaaS environment.
• Exposure to Tech execution workflows and cross-functional ed-tech teams' collaboration.
• Strengthened technical communication and problem-solving skills that are valuable for future tech roles.

How to Apply
Submit your resume and a cover letter describing your interest in technology operations and what you hope to learn during the internship.