Strategic Account Associate
APDS, a public benefit corporation
Salt Lake City, UT, USA
Posted on Nov 1, 2024
About Orijin:
Orijin is on a mission to prepare every justice-impacted individual for sustainable employment. We partner with facilities and employers to empower justice-impacted individuals with the necessary educational tools to rewrite their life stories. We are the ORIGINal Ed Tech company that provides secure tablet computers connected to our robust cloud-based learning and communications platform to solve some of the most consequential challenges correctional facilities face across the U.S. Our approach has proven to exceed the technological needs of correctional facilities, reduce recruitment and retention costs for employers, and lead our learners to sustainable employment.
Orijin is a Public Benefit Corporation (PBC) and certified B-Corporation, with a business model that never charges incarcerated individuals or their friends and families for its technology or services. Orijin products and services are currently deployed in over 150+ facilities across 18 states and growing. You can learn more about Orijin’s work by visiting: https://orijin.works.
About the Role:
The Strategic Account Associate will support Orijin’s Utah tablet and digital programming deployments and client success efforts, managing day-to-day client relationships and ensuring high engagement across facilities. Reporting to the Strategic Account Manager and collaborating with the broader Strategic Account Management team, this role will develop strategies to improve tablet adoption and provide responsive support to facility stakeholders.
As Orijin grows, we are looking for an Associate who will take initiative to drive the following outcomes:
- Establish communication routines with facility staff, ensuring alignment on the tablet program’s goals.
- Increase Orijin platform use among Utah DOC incarcerated learners.
- Increase the amount of program completion from incarcerated learners to meet UDOC goals.
- Partner with clients to provide ongoing training and support, removing adoption barriers and proactively solving challenges.
Responsibilities
- Act as a part of the UDC team, cultivating and sustaining relationships with key client stakeholders, including facility staff, programming staff, educators, case managers and learners.
- Assess client goals and needs, developing tailored solutions that support Orijin’s mission.
- Identify and address challenges to platform use and adoption through proactive outreach and problem-solving.
- Collaborate with the Strategic Account Manager and Director of Strategic Account Management to evaluate account performance, identifying growth opportunities.
- Monitor key performance metrics and prepare reports, providing actionable insights to clients and internal teams.
- Deliver exceptional service and maintain positive relationships with clients, reinforcing Orijin’s value and mission.
Qualifications
- A minimum of 2 years of experience in sales, customer service, or account management; OR experience specifically in the education or corrections sectors.
- Proven ability to learn new technologies quickly and communicate their benefits effectively.
- Strong organizational skills, attention to detail, and a proactive approach to problem-solving.
- Experience with CRM tools (e.g., Salesforce) and Google Workspace preferred.
- A belief in Orijin’s mission to reduce recidivism and improve the life chances of incarcerated learners and returning citizens.
Location
- Based in Utah, with regular on-site client interactions (Salt Lake City and Gunnison)
- Travel outside of Utah: 1-3 times per year.
Equal Opportunity Employer
Orijin is an Equal Opportunity Employer and firmly believes in creating a workplace that respects and values diversity of cultural, ethnic, and experiential backgrounds. We encourage all qualified applicants to apply. As an organization committed to the successful reentry of justice-involved persons, we strongly encourage candidates who share the life experiences of the citizens we serve to apply
*This job description is not inclusive of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.